FAQs

Shopping with SuperSlashDeal

How does the "one per customer" policy work?

Our one-per-customer policy means that each customer is limited to purchasing one unit of each product we offer. This policy ensures that as many customers as possible can benefit from our incredible discounts.

We track purchases using email addresses, shipping information, and payment details. Creating multiple accounts or using different shipping addresses to circumvent this policy is against our Terms of Service and may result in order cancellation.

Why are your prices so much lower than retail?

We're able to offer such significant discounts through a combination of:

  • Direct partnerships with manufacturers and authorized distributors
  • Innovative business models that eliminate unnecessary middlemen and markups
  • Limited inventory and the one-per-customer model, which allows us to negotiate better prices with our suppliers
  • Lower marketing and operational costs compared to traditional retailers

We pass these savings directly to our customers, making premium products accessible to everyone.

How long do I have to make a purchase before a deal expires?

Our deals are available for a limited time only, typically until the product sells out or the promotion period ends. Each product page displays a countdown timer showing how much time is left for the current offer.

Once a deal expires, the product may not be available again at the same price, so we encourage you to act quickly if you see something you like. Subscribing to our newsletter ensures you'll be among the first to know about new deals.

What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience as convenient as possible:

  • Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All payments are processed securely through our payment processors. We never store your complete credit card information on our servers.

Products & Quality

Are your products authentic and brand new?

Absolutely yes! We only sell 100% authentic, brand-new products sourced directly from manufacturers or authorized distributors. Every item comes with the original manufacturer's warranty and packaging.

Unlike some discount sites, we never sell refurbished, used, or lower-quality versions. What you see is exactly what you get — premium products at unbelievable prices.

Do products come with a warranty?

Yes, all our products come with the original manufacturer's warranty. The specific warranty terms vary by product and manufacturer, but typically range from 1-2 years for electronics.

In addition to the manufacturer's warranty, we offer our own 60-day money-back guarantee. If you're not completely satisfied with your purchase for any reason, you can return it within 60 days for a full refund.

Warranty information for each product is listed on the product page under "Specifications."

How do you select which products to offer?

Our product selection process is rigorous and focused on quality. We look for items that meet the following criteria:

  • High-quality, premium products from reputable brands
  • Products with excellent customer reviews and proven reliability
  • Items that offer significant value at our discounted prices
  • Products that appeal to our customer base

Before listing any product, our team thoroughly tests and evaluates it to ensure it meets our strict quality standards. We only offer products we would be happy to use ourselves.

Shipping & Delivery

How long will it take to receive my order?

Most orders are processed within 1-2 business days. Once shipped, typical delivery times are:

  • United States: 5-10 business days
  • Canada: 7-14 business days
  • Europe: 10-15 business days
  • Australia & New Zealand: 10-18 business days
  • Asia: 10-18 business days
  • Rest of World: 14-21 business days

Please note that these are estimates and actual delivery times may vary due to customs processing, local postal service efficiency, and other factors beyond our control.

Do you ship worldwide?

Yes, we ship to most countries worldwide! However, there are a few countries we cannot ship to due to shipping restrictions or high fraud rates.

During checkout, you'll be able to select your country from our shipping destinations list. If your country isn't listed, unfortunately we don't currently ship there.

For international orders, please be aware that you may be responsible for import duties, taxes, and customs fees imposed by your country. These charges are not included in our prices or shipping costs.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. You can also view your order status and tracking information by:

  1. Logging into your SuperSlashDeal account
  2. Navigating to "Order History"
  3. Selecting the order you want to track
  4. Clicking on the tracking number

The tracking link will direct you to the carrier's website where you can see real-time updates on your package's location and estimated delivery date.

What if my package is lost or damaged?

All shipments include insurance against loss or damage during transit. If your package arrives damaged or doesn't arrive at all:

  1. Contact our customer support team within 7 days of the expected delivery date
  2. Provide your order number and details about the issue
  3. For damaged items, please include photos of the damaged package and product

We'll work with our shipping partners to resolve the issue promptly, either by sending a replacement or issuing a refund. Our goal is to ensure you're completely satisfied with your purchase.

Returns & Refunds

What is your return policy?

We offer a 60-day money-back guarantee on all purchases. If you're not completely satisfied with your purchase for any reason, you can return it within 60 days for a full refund.

To be eligible for a return, the item must be:

  • In its original condition
  • In its original packaging
  • With all accessories and documentation included

We stand behind the quality of our products and want you to be completely satisfied with your purchase.

How do I initiate a return?

To initiate a return, please follow these steps:

  1. Log into your SuperSlashDeal account
  2. Navigate to "Order History"
  3. Select the order containing the item you wish to return
  4. Click "Return Item" and follow the prompts
  5. You'll receive a return authorization and shipping instructions by email

If you have any issues with the online return process, please contact our customer support team at support@superslashdeal.com for assistance.

Who pays for return shipping?

Return shipping costs depend on the reason for the return:

  • Defective or damaged items: We cover return shipping costs. We'll provide a prepaid return label or reimburse your shipping expenses.
  • Change of mind or no longer needed: The customer is responsible for return shipping costs.
  • Incorrect item received: We cover return shipping costs and will send the correct item as soon as possible.

We recommend using a trackable shipping method for all returns to ensure the package can be traced if necessary.

How long does it take to process a refund?

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. After inspection:

  • Refunds are typically processed within 3-5 business days
  • You'll receive an email notification when your refund is processed
  • The funds will be returned to your original payment method

Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider or bank's processing times.

Account & Orders

Do I need to create an account to make a purchase?

Yes, creating an account is required to make a purchase on SuperSlashDeal. This helps us maintain our one-per-customer policy and provides you with several benefits:

  • Easy order tracking and history
  • Faster checkout for future purchases
  • Access to exclusive deals and early notifications
  • Ability to manage your shipping addresses and payment methods

Creating an account is quick and simple – you just need an email address and password.

How can I check the status of my order?

You can check your order status at any time by:

  1. Logging into your SuperSlashDeal account
  2. Navigating to "Order History"
  3. Selecting the order you want to check

Your order will display one of the following statuses:

  • Processing: We've received your order and payment, and are preparing it for shipment
  • Shipped: Your order has been shipped and is on its way
  • Delivered: Your order has been delivered
  • Cancelled: Your order has been cancelled
  • Returned: Your order has been returned and is being processed

You'll also receive email notifications when your order status changes.

Can I change or cancel my order?

Order changes or cancellations are possible only if your order hasn't been processed for shipping yet:

  • To request a change or cancellation, contact our customer support team immediately at support@superslashdeal.com
  • Include your order number and the details of your request
  • We process orders quickly, so there's only a short window (usually a few hours) when changes are possible

Once an order has been processed or shipped, it cannot be changed or cancelled. In this case, you would need to wait for the item to arrive and then initiate a return if you no longer want it.

How do I update my account information?

You can update your account information at any time by:

  1. Logging into your SuperSlashDeal account
  2. Clicking on "Account Settings" or "My Account"
  3. Selecting the information you want to update (shipping address, payment methods, email preferences, etc.)
  4. Making your changes and clicking "Save" or "Update"

For security reasons, if you need to change your email address, you may be required to verify both your old and new email addresses.

Still Have Questions?

Can't find the answer you're looking for? Our customer support team is here to help.

Contact Us